We want you to feel confident when purchasing from BioTestMe. This Refund Policy explains our cancellation and refund terms for HTMA test kits, service packages, digital products, supplements, and upgrades.
If you have received your test kit but have not mailed your hair sample, you may request a cancellation and refund.
$55 processing and restocking fee will be deducted from your refund.
The unused kit must be returned in order to receive your refund.
Once your hair sample has been mailed to the laboratory, refunds are not available. At that point, the testing process has begun and cannot be reversed.
If your hair sample is lost in transit and does not reach the laboratory, we will issue a replacement kit at no charge. If you have not received results within the expected timeframe, please contact us.
If you have not mailed your hair sample to the laboratory, you may request a refund minus a $55 processing and restocking fee.
Once the laboratory has received your sample, refunds are not available, as testing has begun.
If you are dissatisfied with your report or consultation, contact us within 14 days of receiving your results. At our discretion, we may provide additional clarification or further explanation of your report.
Service packages are non-refundable, except for unused test kits. Please refer to the Test Kit section above for details.
Educational courses and digital content are non-refundable once access has been granted.
Unopened supplements may be returned within 30 days of delivery for a refund, minus shipping and processing costs. Customers are responsible for return shipping expenses.
Opened supplements are not eligible for return due to health and safety regulations.
If a supplement arrives damaged or defective, contact us within 7 days of delivery and provide photos of the damage. Replacement or refund will be issued at our discretion.
All service package upgrades are non-refundable once processed.
To request a refund, contact us with:
Confirmation of whether your hair sample has been mailed (for test kit refunds)
We will respond within 3 to 5 business days.
Approved refunds will be issued to the original payment method within approximately 10 business days.
Depending on your financial institution, it may take additional time for the refund to appear on your statement. Holidays may extend this timeframe.
If you have questions about this Refund Policy, please contact us.
BioTestMe uncovers the root cause of your symptoms, so you can finally fix what's holding you back.
BioTestMe staff are not medical doctors. Nothing here is intended to discourage anyone from seeking or following the advice of a medical doctor. This is not meant to diagnose, treat or cure any diseases and isn't a substitute for standard medical care.
