BioTestMe ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BioTestMe.com, purchase our services, or interact with us in any way.
By using our services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
When you purchase our services, create an account, or contact us, we may collect: your name, email address, phone number, mailing address (for shipping test kits and receiving samples), billing information and payment details (processed securely through our payment processor), and any information you voluntarily provide during consultations or communications with us.
To provide our Hair Tissue Mineral Analysis (HTMA) services, we collect: hair samples submitted for laboratory analysis, health questionnaire responses, symptoms and health history you share during consultations, and test results and analysis reports.
BioTestMe HTMA testing does NOT collect, analyze, or store any DNA. Our laboratory partner, Analytical Research Labs, uses ICP-MS (Inductively Coupled Plasma Mass Spectrometry) technology, which measures only mineral and metal concentrations. During the testing process, hair samples are completely dissolved in acid, destroying all biological material including any DNA. After testing, all dissolved samples are disposed of according to laboratory protocols. The laboratory is a specialized mineral testing facility only and does not have DNA testing capabilities. No biological material is ever stored or preserved.
When you visit our website, we may automatically collect: device information (browser type, operating system), IP address and general location data, pages visited and time spent on our site, referring website addresses, and cookies and similar tracking technologies.
We use the information we collect to: process and fulfill your orders, provide HTMA testing and analysis services, deliver personalized health protocols and recommendations, communicate with you about your results, appointments, and services, send administrative information such as order confirmations and service updates, respond to your inquiries and provide customer support, improve our website, services, and customer experience, send marketing communications (with your consent), and comply with legal obligations.
We do not sell your personal information.
We may share your information with:
We work with trusted third parties who assist in operating our business, including: Analytical Research Labs (our laboratory partner for HTMA testing), payment processors, shipping carriers, email service providers, and website hosting and analytics providers. These parties are contractually obligated to protect your information and use it only for the services they provide to us.
We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
If BioTestMe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: secure socket layer (SSL) encryption for data transmission, secure storage of electronic records, restricted access to personal information on a need-to-know basis, and regular security assessments and updates.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Test results and health-related information may be retained to support ongoing health monitoring and for comparison with future tests. You may request deletion of your information at any time, subject to legal requirements.
Depending on your location, you may have certain rights regarding your personal information:
You may request a copy of the personal information we hold about you.
You may request that we correct inaccurate or incomplete personal information.
You may request that we delete your personal information, subject to certain exceptions.
You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
To exercise any of these rights, please contact us at the information provided below.
We use cookies and similar technologies to enhance your experience on our website. These technologies help us: remember your preferences, understand how you use our site, analyze website traffic and performance, and deliver relevant advertising.
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
While our HTMA services can be used for individuals of all ages, including children, we do not knowingly collect personal information directly from children under 13 without parental consent. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.
Our services are primarily offered in the United States and Canada. If you are accessing our services from outside these regions, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, the right to opt out of the sale of your personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us using the information below.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
We will respond to your inquiry within a reasonable timeframe.
BioTestMe uncovers the root cause of your symptoms, so you can finally fix what's holding you back.
BioTestMe staff are not medical doctors. Nothing here is intended to discourage anyone from seeking or following the advice of a medical doctor. This is not meant to diagnose, treat or cure any diseases and isn't a substitute for standard medical care.
