Your hair should be clean, dry, and free of styling products before collecting your sample.
Make sure the following is ready before collecting your sample:
Wash your hair with regular shampoo and allow it to fully dry before collecting your sample.
Take hair from the back of the head near the nape of the neck, cutting from several small areas so it blends naturally.
Place the hair on the provided scale to ensure you have collected enough for testing.
Place the weighed hair sample into the collection envelope and seal it.
Use the provided scale to ensure you have collected the correct amount of hair for testing.
The back of the head near the neck is recommended because it is less noticeable.
Yes, but untreated hair closest to the scalp is preferred when possible.
You can collect hair from multiple small areas to reach the required amount.
Most results are available within 7–10 business days after the lab receives your sample.
Need Help?
If you have questions about your sample collection, please contact us.